Frequently Asked Questions (FAQ)

How can I place an order on gosonic.co.uk?

To place an order, simply browse our website, select the products you wish to purchase, add them to your basket, and follow the checkout instructions to complete your order.

What payment methods do you accept?

We accept

Credit/debit cards

When will my items be delivered?

Delivery times vary depending on factors such as product availability, your delivery location, and the chosen shipping method. For full details, please refer to our Shipping Policy.

Can I cancel or change my order?

If you wish to cancel or amend your order, please contact us as soon as possible. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.

How do I return an item?

Please refer to our Returns and Refund Policy for detailed information on how to return an item.

I received a damaged item – what should I do?

If your item arrives damaged, please contact us immediately. We’ll work with you to resolve the issue quickly and to your satisfaction.

How can I contact customer service?

You can reach us through our contact form or by email at [email protected] . We aim to respond as quickly as possible.

Email: [email protected]
Address: 55 Maidstone Road, Wellington, United Kingdom
Phone: +44 75 29 41 8 356
Mon–Fri: 9am–6pm