Call us : +44 75 29 41 8 356

FREE DELIVERY ACROSS THE UK 🇬🇧

Contact Us

Browse

Shipping Policy

By placing an order on gosonic.co.uk, you agree to the terms outlined below. These terms ensure that both parties are fully informed and protected, and set clear expectations for our service.

General Terms

We strive to maintain a precise inventory of our products. However, on rare occasions, discrepancies may occur that result in some items being unavailable at the time of purchase. Should this happen, we will contact you to offer the choice of waiting for the item to be restocked or receiving a store credit.

Shipping Costs

We offer free shipping on all our products.

Returns

Please refer to our Returns and Refund Policy, available via the link at the bottom of this page, for full details on product returns.

Delivery Timeframes

Typical delivery timelines are as follows:

  • Order processing time: 1–2 working days

  • Delivery time: 7–8 working days

  • Total estimated time: 8–10 working days

Please note: In exceptional cases, delivery may take up to 20 days. Delivery times vary depending on the shipping method and the specific supplier of your items.

If your confirmation email was received 20 days ago or more and you haven’t received your order, please:

To help us respond quickly, please include the following in your message:

  • Your full name

  • Order number

  • Contents of the order (or an approximate description)

  • Order date

  • Email address used for the purchase

Please use the subject line: “Delivery Delay – [Your Order Number]”
Example: Delivery Delay – 125698

Our customer service team will respond within 1 working day.

4.4 Changing Your Shipping Address

You may request a change to your shipping address at any time before your order is dispatched.

4.5 PO Box Deliveries

We can only use postal services for deliveries to PO Box addresses. Courier services cannot be used for these locations.

4.6 Deliveries to Military Addresses

We can ship to military addresses via Royal Mail (or appropriate services), but not via private couriers.

4.7 Out-of-Stock Items

If an item is out of stock, we will contact you to ask whether you’d prefer to wait for a restock or receive a gift voucher exceeding the value of your original order.

4.8 Delivery Delays

If your delivery is taking longer than expected, please email us at [email protected] for assistance.

Shipping Notifications

Once your order is dispatched, you will receive a tracking link to monitor your shipment’s progress. Updates are based on the latest information provided by our delivery partners.

Items Damaged in Transit

If you notice an item was damaged during delivery, we recommend refusing the delivery and contacting our customer service team. If the item was delivered while you were away, please get in touch with [email protected].

Duties and Taxes

7.1 Sales Tax

All prices on gosonic.co.uk include VAT. You won’t be charged any additional UK sales tax at checkout.

7.2 Import Duties and Taxes

International shipments may be subject to import duties and taxes upon arrival in the destination country. This varies by country, and we recommend checking your local import regulations before placing an order.

If you refuse to pay these duties and the item is returned to us, the return shipping costs will be deducted from your refund. Please note that the original shipping costs (if any) are non-refundable.

Order Cancellations

If you change your mind, you may cancel your order before it is dispatched. If your items have already been shipped, please refer to our Refund Policy linked at the bottom of the page.

Shipping Insurance

All shipments are insured against damage or loss up to the value declared by the courier. A shipment is considered lost once confirmed as such by the postal service.

Please note: If a parcel is marked as “delivered” by the courier, it will be considered delivered. Unfortunately, we have experienced cases of false claims and must rely on courier records. However, we are committed to customer satisfaction and will either reship your order at our expense or offer a gift voucher exceeding your order value in the event of a genuine loss.

9.1 Damaged Parcels

Damaged parcels are either replaced or refunded, according to our Returns and Refund Policy.

9.2 Lost Parcels

If a parcel is officially confirmed as lost by the postal service, we will resend your order at no additional cost, or offer a gift voucher exceeding your original order value.

Customer Service

If you have any questions about these Shipping Policy , please contact us at:

  • Email: [email protected]
  • Address: 55 Maidstone Road, Wellington, United Kingdom
  • Phone: +44 75 29 41 8 356
  • Mon–Fri: 9am–6pm